Shipping Policy
Effective Date: January 17, 2025
At EliteXFlair, we are committed to ensuring that your shopping experience is smooth and efficient, and that your high-end computer monitors and TVs arrive safely and promptly. This Shipping Policy outlines our shipping procedures, costs, delivery times, and other important details related to the shipment of your order. By placing an order with us, you agree to the terms and conditions outlined in this policy.
For any inquiries about shipping, please contact us at:
- Email: info@elitexflair.com
- Phone: 860-201-1543
- Address: 3894 Counts Lane, Mount Marion, New York, United States
1. Shipping Methods and Carriers
We offer a variety of shipping methods to meet the needs of our customers. Our primary shipping carriers include:
- FedEx
- UPS
- USPS (United States Postal Service)
- DHL (for international shipments)
Shipping carriers may vary depending on the destination, size, weight, and urgency of your order. EliteXFlair reserves the right to choose the appropriate carrier based on the circumstances of each shipment.
2. Shipping Locations
We offer shipping to both domestic and international destinations. We ship to all 50 states within the United States, including Alaska and Hawaii, as well as to a wide range of countries globally.
2.1 Domestic Shipping
Orders within the United States are shipped to most locations across the country, including rural and remote areas. Shipping times and fees may vary depending on the shipping address and the carrier used.
2.2 International Shipping
We offer international shipping to many countries. Shipping rates and delivery times may vary significantly depending on the destination country. You are responsible for any additional duties, taxes, or fees that may be incurred by customs or local authorities when receiving your order. Please check your local regulations before placing an international order.
3. Processing Time
3.1 Order Processing
Once your order is placed, we will process it within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day. During peak seasons or sales events, processing times may be slightly longer.
3.2 Order Confirmation and Shipping Notification
After your order is processed, you will receive an order confirmation email and an email with tracking information once your order has shipped. Please note that tracking information may take up to 24 hours to be updated in the carrier’s system.
4. Shipping Costs
4.1 Domestic Shipping Costs
Shipping costs within the United States will be calculated at checkout based on the size, weight, and destination of your order. We offer different shipping methods with varying costs, and you will be presented with the available options before completing your purchase. These shipping methods may include:
- Standard Ground Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
4.2 International Shipping Costs
For international orders, shipping costs will be calculated at checkout based on the destination country, weight, and dimensions of your order. The shipping fees will be presented before you complete your purchase. Please note that international shipping may take longer than domestic orders, and additional customs fees may apply.
5. Delivery Time
5.1 Domestic Delivery Times
- Standard Ground Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to factors such as weather, holidays, or unforeseen circumstances beyond our control.
5.2 International Delivery Times
International shipping times vary depending on the destination country and shipping method selected. Typically, international orders take between 7-21 business days to be delivered, but this can vary.
You can track your order with the provided tracking number to get updates on its estimated delivery date.
6. Shipping Restrictions
6.1 Shipping to P.O. Boxes
At this time, we do not ship to P.O. Box addresses for large products such as computer monitors and TVs. Please provide a physical address when placing your order.
6.2 Restricted Shipping Locations
Certain locations may have shipping restrictions due to carrier limitations, legal restrictions, or the size and weight of the product. If we are unable to ship to your location, we will notify you immediately and cancel the order, providing a full refund.
7. Damaged or Lost Shipments
7.1 Damaged Goods
If your order arrives damaged, please contact us within 48 hours of delivery. Provide your order number and images of the damaged products and packaging. We will assess the situation and offer you a replacement or refund as appropriate.
7.2 Lost Shipments
In the rare event that your order is lost in transit, please notify us as soon as possible. We will work with the carrier to track the package and resolve the issue. If your package cannot be located or has been deemed lost, we will issue a replacement or refund.
8. Order Tracking
Once your order has been shipped, you will receive an email with tracking information. You can use the tracking number to follow the progress of your shipment through the carrier’s website. Tracking updates may take up to 24 hours to appear in the carrier’s system after the shipment is dispatched.
9. Address Accuracy
Please ensure that the shipping address you provide during checkout is correct and complete. EliteXFlair is not responsible for any delays or issues caused by incorrect or incomplete address information. If you realize that you’ve made a mistake after submitting your order, please contact our customer service team immediately so we can attempt to correct it before shipment.
10. Customs and Import Duties (International Orders)
For international shipments, the customer is responsible for any customs duties, taxes, and import fees imposed by the destination country. These fees are not included in the purchase price or shipping cost and will be assessed upon delivery. We encourage you to contact your local customs office to determine the applicable fees before placing your order.
11. Return Shipping
If you need to return an item, please refer to our Refund and Return Policy for detailed instructions on how to return products. Return shipping fees may apply in certain situations, depending on the reason for the return.
12. Shipping Policy Updates
EliteXFlair reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about our shipping procedures and any changes to our terms.
13. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please feel free to contact us:
- Email: info@elitexflair.com
- Phone: 860-201-1543
- Address: 3894 Counts Lane, Mount Marion, New York, United States
